frequently asked questions
if you have any other questions don't hesitate to contact us
LIVE SHIPPING RATES
Live rates are real-time shipping rates, displayed during the order checkout. These rates are calculated by the order fulfillment location, shipping destination, shipping method, and carrier pricing.
SHIPMENT PROCESSING TIME
All orders are processed within 7-15 business days depending on the delivery destination. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
How Do I Track My Order?
We know you can’t wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here.
CAN I CANCEL OR CHANGE MY ORDER?
We begin processing orders as soon as they are placed, for this reason, we are unable to cancel or make changes to orders.
WHERE CAN I FIND PRODUCT SIZING INFORMATION?
Product sizing varies between different brands and styles. Product size information can be found at the bottom of each product detail page.
WHAT DO I DO IF MY ORDER IS DAMAGED?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here